Positive Retirement Solutions

Complaints

Our aim is to provide a fully professional service such that complaints never arise. However, if you ever feel that we have fallen below
our usual high standards then please contact us so that we can seek to resolve any problems. If that approach is not able to resolve the
problem we do have a formal complaints procedure. We will endeavour to resolve your complaint promptly and fairly. Please contact us
complaints@bwcigroup.com if you require further details of our complaints procedure.

In the unlikely event that you are not satisfied with our response, you could refer your complaint to the Channel Islands Financial Ombudsman
(CIFO) for an independent review.